These calls or texts may use the automated voice-calling technology from Google Assistant (calls are monitored and recorded for quality assurance) and may result in updates to your business profile on Google Search and Maps. To ensure that Google shows accurate information about your business, like your business hours or the status of in-demand inventory, Google may call or text your business to confirm information that you've not yet confirmed. At this time, appointment bookings with Google Assistant are only available in the United States. Once this information is confirmed, Assistant will try to book an appointment with your business by using an online booking partner (if available) or by calling your business using the automated voice-calling technology from Google Assistant (calls are monitored and recorded for quality assurance). If the customer wants to book an appointment, Assistant will confirm specific details like the customer's preferred time, type of service, or size of party. Learn more about identifying legitimate calls from Google. Contacts from these phone numbers will be from Google: Google may also call or text to confirm your business details, including temporary closure or limited services due to COVID-19, so they are reflected accurately when people are looking for them on Google Search and Maps.
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You can expect the call to come from an automated system or, in some cases, a manual operator.Īppointment bookings and checking restaurant wait time with Google Assistant are only available in the United States, and will call from +1-65. At the start of the call, you'll hear the reason for the call and that the call is from Google.
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